Our approach
We want the terms of every purchase to be clear. The refund period and any product-specific guarantee displayed on the sales page or checkout for your purchase form part of this policy. If no longer period is displayed, you may request review of a refund within 7 calendar days after purchase.
How to request a refund
Email contact@transformacionhoy.com with the subject “Refund request”. Include the purchaser’s name, the email used at checkout, the product name, the purchase date, and the transaction reference. Do not send full card details or passwords.
Eligibility review
We review requests against the offer and checkout terms, product access or delivery records, payment status, prior refunds, and applicable consumer law. A request made outside the stated period may be declined unless mandatory law requires otherwise or the product was not delivered as promised.
Subscriptions
Canceling a subscription prevents future renewals but does not automatically refund a charge already processed. Refund eligibility for a processed subscription charge follows the terms shown when the subscription was purchased and applicable law.
Timing and payment method
Approved refunds are sent to the original payment method through the payment provider. Processing time after approval depends on that provider and the customer’s bank or card issuer. Currency-conversion differences and provider processing times are outside our direct control.
Chargebacks
Please contact us first so we can investigate access, billing, or delivery issues. Starting a payment dispute does not expand the refund rights stated in the offer or required by law.
Mandatory rights
Nothing in this policy limits consumer rights that cannot be waived under applicable law.
Contact
Maria Maria Brasil Empreendimentos Digitais
Tax ID: 35.945.462/0001-66
contact@transformacionhoy.com